Privacy Policy (GDPR)

This is the Privacy Notice of

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service, submit an enquiry form, sign up to a newsletter, or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s) is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice). Our contact details are:

Registered Address:

Hanover lodge, Ashford road, Bethersden, Kent, TN263BG

Email Address:


?Postal Address:

Hanover lodge, Ashford road, Bethersden, Kent, TN263BG

Telephone No.:
01233 822144

For all data matters contact The Data Protection Officer by email, post, or telephone.
?Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

•Identity Data – includes Title, Salutation, First Name, Last Name, UserName, Date of Birth, Gender, Credit Card Information, Bank Account and Sort Code Information, PayPal or other Payment Gateway Information.
•Contact Data – includes Invoice/Billing Address, Delivery Address, Email Address, Telephone Numbers.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use direct methods to collect data from and about you:•You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:•Apply for our products or services;
•Create an account on our website;
•Subscribe to our service or publications;
•Request product information or marketing to be sent to you.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:•Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
 •Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at or by calling 01233 822144.
 •Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at or by calling 01233 822144.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Type of data

Lawful basis for processing including basis of legitimate interest

?To register you as a new customer.

(a) Identity
(b) Contact

?Performance of a contract with you

To provide you with product and other information, including quotes, to help inform your decision-making and proper product usage.

?(a) Identity
(b) Contact

Performance of a contract with you

To process sales orders or invoices in respect of goods or services ordered by you as a customer.

(a) Identity
(b) Contact

?Performance of a contract with you

To process payments in respect of goods or services ordered by you as a customer.

(a) Identity
(b) Contact

Performance of a contract with you

To undertake credit checks or other any other reasonable verifications in relation to orders placed by you as a customer.

(a) Identity
(b) Contact

Performance of a contract with you

To facilitate the delivery of goods and services to you as a customer.

(a) Identity
(b) Contact

?Performance of a contract with you

To provide technical and other product support to you as a customer that may also require the collection and return of goods or site visits.

?(a) Identity
(b) Contact

?Performance of a contract with you

To maintain service, technical and other support records in respect of goods purchased by you as a customer.

(a) Identity
(b) Contact

?Performance of a contract with you

To communicate product safety, technical update or recall information to you as a customer.

?(a) Identity
(b) Contact

?Performance of a contract with you

?To support and manage warranty or guarantee obligations in respect of products purchased by you as a customer.

?(a) Identity
(b) Contact

?Performance of a contract with you

To determine validity and status of warranties or guarantees in respect of products purchased by you as a customer.

?(a) Identity
(b) Contact

Legitimate interest

To facilitate the recovery of bad debt.

?(a) Identity
(b) Contact

Legitimate interest

?To maintain records of product and other information supplied to you to help inform your decision-making and proper product usage.

?(a) Identity
(b) Contact

?Legitimate interest

To maintain records as required by HMRC in relation to VAT and other financial transactions.

(a) Identity
(b) Contact

Compliance with a legal or regulatory obligation ??

To maintain records to facilitate obligations under Distance Selling Regulations or other applicable Consumer Rights regulations.

(a) Identity
(b) Contact

Compliance with a legal or regulatory obligation ??

?To facilitate marketing, promotional communications, and other announcements.

?(a) Identity
(b) Contact


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control mechanisms:•We have checked that consent is the most appropriate lawful basis for processing.
•We have made the request for consent prominent and separate from our terms and conditions.
•We ask people to positively opt-in.
•We don’t use pre-ticked boxes or any other type of default consent.
•We use clear, plain language that is easy to understand.
•We specify why we want the data and what we’re going to do with it.
•We give separate distinct options to consent separately to different purposes and types of processing.
•We name our organisation and any third-party controllers who will be relying on the consent.
•We tell individuals they can withdraw their consent.
•We ensure that individuals can refuse to consent without detriment.
•We avoid making consent a precondition of a service.
•We keep a record of when and how we got consent from the individual.
•We keep a record of what they were told at the time.
•We regularly review consents to check that the relationship, the processing and the purpose have not changed.
•We have processes in place to refresh consent at appropriate intervals.
•We make it easy for individuals to withdraw their consent at any time and publicise how to do so.
•We act on withdrawals of consent as soon as we can.
•We don’t penalise individuals who wish to withdraw consent.

?Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You may receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, where you have given positive consent to receiving that marketing.

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences (if applicable) or by following the opt-out links on any marketing message sent to you or by contacting us at or by calling 01233 822144 at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please by contact us at or by calling 01233 822144.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.•External Third Parties Service: for example•Shipping and courier companies based in the United Kingdom who deliver goods, spare parts, and other materials.
•Credit card, payment gateway, banks and other finance companies based in the United Kingdom who process payments or provide consumer or commercial credit facilities for the purpose of purchasing our products.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for one year from the end of the last company financial year in which they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:•The right to request a copy of the personal data which we hold about you;
•The right to request that we correct any personal data if it is found to be inaccurate or out of date;
•The right to request your personal data is erased where it is no longer necessary to retain such data;
•The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
•The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
•The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
•The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us at or by calling 01233 822144.

No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

This version was last updated on 25th May 2018.

From 25th May 2018 there will be changes in data protection laws and we will then be able to respond to some of your requests (for example, a request for the transfer of your personal data). We are still working towards getting our systems ready for some of these changes.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.


To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us at or call 01233 822144.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.